Sky Betting & Gaming – Social Media Content Executive

Location: Leeds

Closing date: Ongoing

Based in Leeds, Sky Betting and Gaming has grown to become one of the UK’s leading online betting and gaming companies, with a strong track record of digital innovation, receiving five prestigious awards at the 2015 EGR awards. As a pure online business with a mobile first ethos that brings the excitement of sports betting, casino games, poker and bingo to a rapidly growing number of customers in the leisure betting and gaming market; we’ve sustained rapid growth over the last few years. Close relationships with Sky Sports provide a unique opportunity to deliver a real Sky experience that makes us stand out in the online gaming sector.

At Sky Betting and Gaming we are making betting and gaming better and an integral part of this is thinking and acting for the customer. Part of our obsession with customer experience will see a newly formed Live Experience. The team will put the customer at the heart of everything we do and create a customer experience like no other. The Social Media Executive will report into the Live Experience Manager and is responsible for ensuring Sky Bet customers receive an industry leading customer experience. This role will focus on communication of product promotions, offers, incidents and customer contacts predominantly through social media channels. There is also a strong emphasis on cross departmental communication to ensure we continually improve the customer experience. This role will work closely with trading and commercial teams and is a great opportunity to learn the business.

As a Social Media Content Executive you will be responsible for delivering editorial and promotional content plans through Sky Betting & Gaming social media channels whilst ensuring proactive communication of technical and sporting incidents to Sky Bet customers. You will work closely with trading and commercial teams as well as customer impacting issues with multiple departments through multiple channels and further to this with customer service teams to resolve customer problems using Sky Betting and Gaming’s social media channels. You will play a key role in the Sky Bet “Super Live” and gold weekend experiences by creating an interactive and topical betting experience.

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